Avohee Avoher Terms & Conditions
Last updated: 30 June 2025
1. Introduction
This website (the “Website”) is owned and operated by Avo Records Limited, a music company registered in the United Kingdom. By using this Website, making a purchase, or engaging with our content or services, you agree to be bound by the following Terms & Conditions. If you do not agree, please discontinue use of the Website.
For all enquiries: Please use the contact Form.
2. Use of Website
You may access and use this Website for personal and lawful purposes only. You agree not to:
• Attempt to gain unauthorised access to any part of the Website
• Interfere with its functionality, security, or performance
• Upload or transmit viruses, spyware, or harmful content
• Republish or commercially exploit Website content without permission
We reserve the right to suspend, restrict, or terminate your access at any time.
3. Intellectual Property
All music, text, design, images, video, logos, and other content on this Website are the property of Avo Records or its licensors and are protected by international copyright, trademarks and intellectual property laws.
You may:
• View and use Website content for personal, non-commercial purposes
You may not:
• Copy, distribute, alter, or republish any content without express written permission
All rights not expressly granted are reserved.
4. Orders & Payments
4.1 Placing an Order
By placing an order through the Website, you confirm that you are legally capable of entering into a binding contract. You will receive an order confirmation email, followed by a separate dispatch notification when your order has been shipped.
We reserve the right to decline or cancel any order prior to dispatch.
4.2 Payments
All transactions are processed securely via Stripe.
Prices are in GBP unless otherwise stated and include applicable taxes. Any delivery fees will be shown at checkout.
5. Fulfilment, Shipping & Returns
5.1 Third-Party Fulfilment
Some orders placed on this Website are fulfilled by trusted third-party providers. These providers are responsible for production, shipping, and in many cases, handling of returns and refunds.
By placing an order, you also agree to the terms and policies of the relevant fulfilment provider.
5.2 Faulty or Damaged Goods
If your item arrives damaged or faulty, please follow the return process provided by the fulfilment partner noted in your order. Avo Records will support customers in resolving issues, but is not directly responsible for physical returns or reimbursements.
Return postage costs may not be covered unless required by applicable law.
5.3 Cancellations
Cancellation rights may vary depending on the product and the fulfilment provider’s terms. Please check the details on the product page. Digital content is non-refundable once access has been granted.
6. User Accounts
If you create an account:
• You are responsible for safeguarding your login credentials
• You must inform us immediately if you believe your account has been compromised
• We reserve the right to suspend or terminate accounts for misuse
7. Communications & Marketing
If you opt in, we may send you promotional emails or messages about music, events, or products. You may unsubscribe at any time via the link in our emails or by contacting us.
We may use customer data for analytics and advertising via trusted platforms. You can manage your preferences at any time.
8. Cookies
Our Website uses cookies and similar technologies to improve performance, remember user preferences, and support functionality. You can adjust your cookie preferences through your browser settings or the Website’s cookie banner.
9. Privacy Policy
We collect and process personal data in accordance with data protection laws, including the UK GDPR. This may include:
• Identity and contact information
• Order and transaction data
• Website usage and technical data
• Marketing preferences and communications
We use this data to:
• Process orders and deliver services
• Provide customer support
• Improve Website performance and content
• Personalise your experience
• Meet legal obligations
We do not sell your personal data.
10. Sharing of Personal Data
We may share data with:
• Payment processors (e.g. Stripe)
• Trusted third-party fulfilment providers
• Analytics and hosting platforms
• Email and communication services
• Legal authorities when required
All data is handled securely and in accordance with applicable laws.
11. International Data Transfers
The Avohee Avoher website is administered in part through our international infrastructure, including systems located in the United States. When you use our Website, your data may be transferred, stored, or processed outside the United Kingdom.
We take appropriate steps to protect your data during such transfers, including use of:
• Standard Contractual Clauses
• Secure transfer mechanisms
• Trusted service providers compliant with data protection frameworks
12. Your Privacy Rights
Depending on your location and applicable laws, you may have rights to:
• Access or request a copy of your personal data
• Correct or delete inaccurate or outdated information
• Withdraw consent for processing where applicable
• Object to data processing or request restriction
• Lodge a complaint with your local data authority
13. Security
We take security seriously and implement appropriate technical and organisational safeguards to protect your personal information. However, no data transmission over the internet is entirely secure. You use the Website and share information at your own risk.
14. Limitation of Liability
We are not liable for:
• Indirect, incidental, or consequential loss
• Loss of profits, business, reputation, data, or opportunity
• Website outages or errors beyond our control
• Delays or failures caused by third-party services
• Unauthorised access to your account due to your own negligence
15. Updates to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with the updated date. Continued use of the Website signifies your acceptance of the revised Terms.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.